RETURN POLICY (AUSTRALIA)
This return policy applies to boysdancetoo products purchased from www.boysdancetoo.com.au or from boysdancetooAU® pop up shops or stalls in Australia.
OUR CHANGE-OF-MIND POLICY
If you change your mind, you can return most products (see below) within 14 days from the purchase date provided the following conditions are satisfied:
Proof of purchase must accompany the product being returned. You will need to provide the original receipt or online tax invoice which includes reference to the item you are returning; and
The product must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you).
We do not accept the return of products under our change-of-mind policy that are:
sale or marked down items including products in our 'clearance' section
underwear + socks;
For change-of-mind returns boysdancetooAU® is not responsible for return shipping costs, nor duty reimbursement in the case of international purchases.
Boysdancetoo® will not conduct price adjustments for items that may go on sale.
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the consumer guarantees is provided here:
HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/CONSUMER-GUARANTEES (which includes details about the consumer guarantees)
HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/REPAIR-REPLACE-REFUND#REPAIRS (which includes details about your rights where a consumer guarantee is not met).
To make a claim under the consumer guarantees, you will need to return the item to us with our completed returns form and proof of purchase.
HOW TO RETURN YOUR PRODUCT
Should a return be necessary because of an error on the part of boysdancetooAU®, boysdancetooAU® will pay for the return shipping cost and the cost of the replacement shipping fees. We have the right to deny refunds if the merchandise does not meet our return policy requirements. All refunds will be credited back to the card used on the original order or issued as a gift card as requested.
How To Return For Refund or Exchange:
1. Confirm you are following guidelines from above.
2. Print and Fill out return form linked below.
3. Send form and product to the boysdancetooAU® return address.
4. Upon confirmation that returned product meets return requirements, boysdancetooAU® will issue refund or ship out the requested items.